“Fast shipping, quality guarantee.” That’s the aim and loyalty of Animeoutletshop.com. Animeoutletshop.com draws inspiration from your favourite characters to create costumes and accessories that are on point and on trend. “Whether it be a movie replica costume or a completely anime design, it is our passion to make your dream a reality.”
Charity
If you are buying a hoodie for a charity, or you from a charity. Please contact us for an exclusive quote. For charities, we can give some hoodies, but you are responsible for shipping costs. For charity purchases, please contact us at sales@animeoutletshop.com for an exclusive discount.
TAILORING & QUALITY CONTROL
All the costumes are specially tailor made for you from scratch, and we treat each one with utmost care and dedication. The time required to make each type of cosutmes differs. Please see below each careful step we take to create your costume!
PLACE ORDERS
Feel free to explore our products, and don't hesitate to email us if you have any questions. When you find an item you wish to purchase, just click to add it to your shopping cart and complete the necessary information. After you've finished shopping, click "Proceed to Checkout" and follow the step-by-step process to provide your billing and shipping details. You can also refer to our guide at https://animeoutletshop.com/how-to-order for a simple example of the process.
CUSTOMER SERVICE
Please look through the descriptions and pictures to gain a thorough understanding of the item, price and shipping terms before placing an order. If you are uncertain about any products, please feel free to contact us at sales@animeoutletshop.com.
Our office hours are 9:00 AM - 5:00 PM, Monday to Saturday, Beijing Time, except major holidays. We usually reply customer email within 1 business day.
SIZE
You can choose a standard size or give us your custom measurements. We suggest that you review the information provided in Measurement Guide before choosing your size.
IMPORT TAX
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. Please note that we are not responsible for any import tax.
ORDER TIME
Orders take 2-9 days for delivery from tailoring to your place. Actual delivery time also depends on the shipping method you choose.
PAYMENT METHODS
We support payments via Credit Card. In case of any difficulties, we also offer options such as PayPal, Western Union, or bank telegraphic transfer. Please reach out to our online customer service for assistance in completing your order.
SHIPPING & HANDLING
We provide a range of shipping choices, including Economy delivery (10-18 days), Standard Shipping (7-14 days), and Express Shipping (5-10 days). During significant holidays, we also offer the option of Business Express with a delivery time of 3-7 days. Moreover, even outside of holidays, you have the option to upgrade to Business Express based on our email instructions after making a purchase.Once your order is dispatched, we will send you a shipping notification containing tracking details for your order.
ORDER CANCELLATION
All costumes ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your costume is a one-off tailor made foryou, orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. Please be sure of the size and any other specifications before submitting your order. Orders cannot be cancelled after 3 business days. Thanks for your understanding.
We reserve the right to reject an order. It can be due to, but not limited to, the followings:
• We are unable to confirm your payment
• The identification of a pricing or product description error
• We identity substantial risks of shipping loss at the destination
We will refund all payment if we reject an order.
