Shipping fee over $39: Free shipping worldwide.
Receiving time = Shipping time + Processing time
Processing time：
It usually takes 2-9 business days for your order. The specific processing time is subject to the product page description.
Shipping time
The actual shipping time to destination countries is based on the shipping method in your order.
USA, UK, Aus, Canada, Germany, France, Ireland orders :
● Express Shipping: 3 - 7 days
● Standard Shipping: 5 - 10days
● Economy Shipping: 7 - 12 days
Other Countries:
please add 3-7 days.
About the shipping fee, please refer to the website update.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
Delivered
Total delivery time= Processing time + Shipping time
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
Not in love with your new purchase and request order modifications? Please contact sales@animeoutletshop.com we’d be more than happy to help you sort your issue out and find the best solution for you!
COVID can also be a significant factor in delivery times, and because of its uncontrollable nature, we cannot be held responsible for delays due to COVID.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact sales@animeoutletshop.com and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Order not received
If your item has not arrived within 60 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries, stolen packages.)
Returns&Refund
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your items, you should contact sales@animeoutletshop.com. Please note that you will take responsibility for paying the shipping costs to return.
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered.