Shipping Policy
Shipping fee over $39: Free shipping worldwide.
Receiving time = Processing time + Shipping time
Processing Time
It usually takes 2–9 business days to process your order. The specific processing time is listed on each product page.
Shipping Time (Tariffs Included)
- Economy Shipping (9–15 days): $0.00
- Recommendations Shipping (5–10 days): $10.29
Note: Shipping time may be affected by public holidays, customs clearance, courier delays, weather conditions, or COVID-related disruptions. Please allow extra time for unforeseen circumstances.
Total Delivery Time
Total delivery time = Processing time + Shipping time
All delivery times listed are estimates. Please do not plan around exact delivery days, as delays can occur beyond our control.
Order Modifications or Cancellation
You have 24 hours after placing your order to contact us at sales@animeoutletshop.com for order modifications or cancellation. After 24 hours, your order enters production and cannot be changed.
Order Not Received
If your item has not arrived within 60 days of ordering, contact us via the Contact Us page for a free replacement or full refund.
Note: This does not apply to customer errors such as incorrect shipping addresses, missed deliveries, or stolen packages.
Returns & Refunds
We will replace defective or incorrect products upon receiving a photo showing the issue and your order number.
To initiate a return, please email sales@animeoutletshop.com. Customers are responsible for return shipping costs.
Returns are accepted within 30 days of delivery for items that are:
- Unwashed, unworn, and unused
- Defective in product or print
- Different from what was ordered
Used items or items returned after 30 days are not eligible for refund or exchange.